To purchase from 1688 or Taobao, please send product links with necessary information what you want to buy.
Once you submit, our China office will check the file and send you an invoice within 24 hours.
To confirm order, you have to pay the product price with our service charge in advance.
Our China office will puchase the confirmed order aacording to the order sheet. You will get an update after successfull purchase
We will perform a quality check of your arrived product in our warehouse. Usually we check the outer quality like (Color, Size, External Defect, Design).
Our shipment charge depends based on the type(s) of product and it(s) weight. You can receive the products from our Dhaka office or take delivery to your doorstep. We use third party courier service to deliver inside Dhaka.
Receive Product & Feedback
You’ll receive a text message when shipment is ready to deliver. All you need to pay the carrying costs at times of receiving the products. We appreciate you sharing your overall experience.
If you’ve your own supplier, then you can buy the product by yourself and ask your supplier(s) to deliver the product to our warehouse.
We will give you a ‘Shipping Mark’ which is very important to identify your package. When your supplier deliver goods, we need ‘Packing List’ which contains detail information of your product.
We will inform you when our china office receive your products. We store your packages in our warehouse until shipment
Pay Carrying Cost
Our carrying cost depends based on the type(s) of product and it(s) weight. Everything (Freight/ Tax/ Customs Tariff) included in this charge.
Receive Product & Feedback
You’ll receive a text message when shipment is ready to deliver. All you need to pay the carrying costs in times of receiving the products. We appreciate you sharing your overall experience.
Once our China office receives the product, we will take care of it to deliver it to you in time. If your product gets lost, you will have to give 7-10 day’s time to complain in the Lost and Found section according to the airport rules. If you do not get the product, you will get a full refund. We won’t take any responsibility for defective products sent by your supplier(s). We will take 100% responsibility for the products purchased through our suppliers or agents.
In case of large volume transaction, we do contractual agreement based on mutually agreed terms and conditions between both sides We will take the responsibility for your product (assist in the purchase, return the product, package photos, invoice removal etc.) and send it to you Bangladesh.
16/7 Customer Support
Our customer service team is happy to help. Whether you need help with an existing shipment or need a quote for a new one, or if you are having any kind of issues, please do not hesitate to contact our customer service! Our customer support team is available by phone and email 16/7. So, you can expect a prompt reply from them.
- We have two weekly air shipment on every Monday & Thursday and a monthly shipment by sea.
- In case of air shipment maximum delivery time is 10 working days and by sea, it’s 40-45 days.
- If delays happen due to the supplier, the client has to wait for next week for the shipment.
- According to the International Air Shipment’s rules, the fractions were upgraded to the next round figure. For example 1.50 kg = 2 kg.
- You need to pay the product’s shipment charge at times of receiving your product from our office.
- If you buy the product(s) through us, you have to pay 100% in advance.
- You don’t need to pay the shipping charge(s) in advance.
- Actual cost will depend on the type(s) of product you’re importing and it’s weight. Normally, low weight product’s carrying cost is high comparing the with high weight product.